1. Introduction
Vitibet (vitibet.id) is a trusted online betting and gaming platform in Bangladesh. We understand how sensitive your personal information is. This privacy policy sets out, with full transparency, what data Vitibet collects, how it is used, and the steps we take to keep your information safe.
By creating an account or using any service on this platform, you agree to this privacy policy. If you have any concerns, please speak with our support team before using the service.
Vitibet never sells your data to third parties. Our privacy policy always puts your interests first.
2. What Information We Collect
Certain information is collected to enable registration and the delivery of services on the Vitibet platform. This data falls into two categories: information you provide directly, and information collected automatically.
Information provided directly by you:
- Full name (as per national ID)
- Mobile number and email address (where applicable)
- Date of birth (for age verification)
- Payment information (mobile banking number)
- Documents required for KYC verification
Automatically collected information:
- IP address and device information
- Browser type and operating system
- Usage patterns and session duration on the platform
- Login time & location (for cybersecurity purposes)
- Cookie and session data
Vitibet never collects your full bank account number, card number, or PIN. If anyone asks for such details, treat it as fraud.
3. Use of Information
Collected information is used solely for the purposes listed below. Vitibet does not use your data for any reason outside of this Privacy Policy.
| Purpose | Description |
|---|---|
| Account management | To ensure secure registration, login, and account access |
| Payment Processing | To process deposit and withdrawal transactions |
| KYC verification | To verify age and identity and to prevent fraud |
| Customer support | To assist with complaints and issue resolution |
| Promotional Communications | About bonuses and offers (for consenting users only) |
| Platform Development | Analytics to improve the user experience |
6. Security Measures
Vitibet uses industry-leading technology to protect your data. Our security infrastructure is continuously updated and tested.
- 256-bit SSL/TLS encryption — applied to all data transfers
- Two-Factor Authentication (2FA) Support
- Automated suspicious activity detection system
- Encrypted backups stored in secure data centers
- Regular Third-Party Security Audits
- Strict data access controls for staff
In the event of a security breach, Vitibet will notify affected members within 72 hours and take immediate steps to resolve the issue.
7. Your Rights
Every Vitibet member has the following rights over their own data. You may exercise these rights at any time.
- Right to Know: You may request to see what information we hold about you
- Right to Rectification: You can request that incorrect or outdated information be updated
- Right to Erasure: You may request deletion of your data after closing your account
- Right to Restriction of Processing: You can request that we stop using your data for specific purposes
- Right to Portability: You can receive a copy of your data in an easy-to-read format
- Right to object: You can opt out of marketing communications
To exercise any of these rights, contact our support team. Requests are typically processed within 7 business days.
8. Data Retention & Deletion
Vitibet does not retain data beyond what is necessary. A defined retention period is set for each category of information.
- Active account data: retained for as long as the account remains active
- Transaction records: up to 5 years, as required by law
- KYC documents: retained for up to 3 years after account closure
- Log files & access records: up to 90 days
- Cookie data: until end of session or up to 1 year
Once the retention period expires, or upon your request, your data is permanently and securely deleted.
9. Protection of Minors' Data
Vitibet is strictly prohibited for anyone under the age of 18. We never knowingly collect data from minors. If a minor has created an account using a false age, upon discovery:
- The account will be permanently closed immediately
- All collected data will be securely deleted
- All transactions will be considered void
If parents suspect their child is using Vitibet, please contact our support team immediately. We will take prompt action.
10. Third-Party Services
Vitibet works with a select group of trusted third-party technology and service providers. Each partner adheres to strict privacy standards and receives only the limited data needed for their specific function.
- Payment Gateway: bKash, Nagad, Rocket — for transaction verification only
- Cloud Hosting: For secure server infrastructure
- Analytics: For anonymous usage statistics
- Security Services: For fraud detection and cybersecurity
These services have their own privacy policies. Vitibet reviews those policies regularly and reassesses partnerships as needed.
11. Policy Changes
Vitibet reserves the right to update this privacy policy when necessary. Before any significant changes, we will:
- We will display a prominent notice on the platform
- We will send an SMS to your registered mobile number
- We will notify you at least 7 days before any changes take effect
Continued use of the platform after any changes indicates your acceptance of the updated policy. The latest version will always be available on this page.
12. Contact
For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is available 24/7, every day of the week.
- Email: [email protected]
- Live Chat: available directly within the platform
- Response time: within 48 hours
When reaching out, please include your account ID and details of your request. This helps us assist you faster.