1. Introduction & Consent
Vitibet (vitibet.id) is a well-known online betting and gaming platform in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between Vitibet and every user of the platform ("you" or "member"). By accessing the platform, creating an account, or using any of our services, you confirm that you have read and agreed to these Terms in full.
We want all our members to use Vitibet with full transparency. That's why we've written everything in plain, straightforward language. If you ever need clarification, our 24/7 support team is always here to help.
Important: Vitibet is strictly for adults aged 18 and above. Use of the platform by minors is completely prohibited.
2. Account Register
When registering with Vitibet, you must provide accurate and up-to-date information. Each person may hold only one account. Operating multiple accounts is considered a violation of these Terms and may result in all associated accounts being closed.
You will need to provide the following information when registering an account:
- Full name (as per national ID)
- Active mobile number
- Date of birth (for 18+ verification)
- Valid email address (optional)
You are solely responsible for the security of your account. Never share your password with anyone. If you notice any suspicious activity, contact our support team immediately.
Vitibet may request additional documents for KYC (Know Your Customer) verification at any time. This is done solely for your protection.
3. Eligibility
To use Vitibet, you must meet all of the following requirements:
- You must be at least 18 years of age
- You are of sound mind and are using this service of your own free will
- You do not reside in a country or region where online gaming of this nature is prohibited by law
- You have not previously been banned from Vitibet for violating our Terms
Vitibet reserves the right to verify any member's age or identity at any time. If verification reveals that a member registered using false information, their account and all associated balances may be forfeited.
4. Deposits & Payments
Vitibet supports all major mobile payment methods available in Bangladesh. When making a deposit, it is essential to enter the correct amount and the correct reference number.
- Minimum deposit: BDT 300
- Maximum single deposit: BDT 50,000
- Supported methods: bKash, Nagad, Rocket
- Deposit processing time: typically within 5 minutes
Once a deposit is confirmed, your balance will be credited and an SMS notification will be sent. If your balance has not been updated within 30 minutes, contact support immediately with your transaction reference.
Deposits from third-party accounts are not accepted. Payments must be made from a mobile banking account registered in your own name.
5. Withdrawal Policy
Withdrawals on Vitibet are fast and hassle-free. Winnings are typically transferred to your mobile banking account within 5 to 15 minutes. In cases where manual review is required, processing may take slightly longer.
- Minimum withdrawal: BDT 500
- Maximum daily withdrawal: BDT 200,000
- Withdrawal fee: 0% (no hidden charges)
- Processing time: 5–15 minutes (up to 24 hours for manual cases)
Before submitting a withdrawal request, make sure your account has sufficient verifiable balance. To withdraw from a bonus balance, all applicable wagering requirements must be met first.
Withdrawals can only be made to the same mobile banking number used for the deposit. This is required as a fraud prevention measure.
6. Bonus & Promotion Terms
Vitibet offers a variety of bonuses and promotional offers. Each bonus comes with its own specific terms, which you should read carefully before claiming. The following general rules apply to all bonuses:
- Each bonus can only be used once
- Welcome bonus is for new members only
- A wagering requirement must be met before bonus balance can be withdrawn
- Bonus validity is generally 7 to 30 days
- Abusing bonuses through multiple accounts will result in all bonuses being cancelled
Vitibet reserves the right to modify, suspend, or cancel any bonus offer at any time. Visit the platform regularly for the latest updates on ongoing promotions.
For any questions about bonuses, reach out to our live chat support. We're always ready to help you in Bengali.
7. Prohibited Activities
The following activities are strictly prohibited in order to maintain a fair environment for all Vitibet users:
- Operating multiple accounts
- Registering using a false or fake identity
- Using strategies to abuse bonuses or promotions
- Using software, bots, or automated tools to play games
- Attempting to gain unauthorized access to another member's account
- Money laundering or conducting transactions involving illegal funds
- Threatening, harassing, or engaging in abusive behavior on the platform
Involvement in any of the above activities will result in permanent account closure and forfeiture of all balances. In serious cases, legal action may also be taken.
8. Responsible Betting
Vitibet believes entertainment should be enjoyable. That's why we always encourage responsible betting. If gaming ever starts to feel like a compulsion, take action immediately.
- Set daily or weekly betting limits
- Use the self-exclusion feature to temporarily or permanently exclude yourself
- Don't chase your losses with bigger bets
- Never gamble with borrowed money
- Seek professional help if needed
To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
9. Privacy & Data Protection
Vitibet takes your personal data seriously. We use SSL encryption to keep all your information secure. Your data is never sold or shared with third parties.
For more details on how we collect and use your information, please see our Privacy Policy You have the right to request deletion or correction of your data.
10. Account Closure & Suspension
Vitibet reserves the right to suspend or close any account without prior notice in the following circumstances:
- If evidence of a terms violation is found
- Failed KYC verification or submission of false information
- Prolonged inactivity (more than 12 months)
- In cases of suspicious financial activity
You may also request to close your account at any time. Any remaining valid balance will be refunded to your registered payment number.
11. Terms Amendment Policy
Vitibet reserves the right to update these Terms and Conditions at any time. Members will be notified of significant changes via SMS or app notification to their registered number.
Updated terms take effect 7 days after publication. If you do not raise an objection within that period, you will be considered to have accepted the new terms. Visit this page regularly to stay informed about any updates.
12. Contact & Support
If you have any questions or concerns about these Terms and Conditions, please get in touch with us. Our support team is available 7 days a week, 24 hours a day.
- Email: [email protected]
- Live Chat: available directly within the platform
- Support hours: 24/7
When contacting support, have your account ID and a description of the issue ready. This helps us resolve things faster.